This privacy policy sets out how The Website uses, discloses and protects any personal information that you provide or that we collect, when you use The Website or that we collect directly from you.

We are committed to ensuring that your personal information is protected. Suppose we ask you to provide certain information by which you can be identified when using The Website. In that case, it will only be used following this privacy policy and the Australian Privacy Principles. If you do not wish to provide personal information to us, then you do not have to do so, but it may affect your use of The Website or the products and services offered on it.

We may change this policy from time to time by updating this page. You should regularly check this page to ensure that you are aware of the current policy. This policy is effective from 01 January 2021.

If you do not wish to provide personal information to us, then you do not have to do so. However, it may affect your use of The Website or any products and services offered on it.

Collection of personal information

We may ask you to provide the following information:

• name;
• job title;
• contact information, including email address and phone number;
• demographic information such as an address, postcode, preferences and interests; and
• other information relevant to customer surveys and/or promotions.

We do not collect sensitive information about visitors to The Website.

The Website is not aimed at children aged 18 or under.

As with most online businesses, we may log information about your access and use of The Website, including through the use of Internet cookies, your communications with The Website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.

If we receive your personal information from third parties, we will protect it as set out in this policy.

Use of personal information

We collect and use personal information for purposes, including:

• to better understand your needs, enabling us to improve our products and services;
• for internal record keeping;
• to circulate promotional emails about new products, special offers or other information which we think you may find interesting;
• direct marketing;
• to contact you (by telephone, email, fax or mail) for market research purposes; and
• to customise The Website according to your interests.

Disclosure of personal information

We may disclose personal information:

• to provide services to customers;
• to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
• to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights; and
• to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located outside of Australia.

Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information following this Privacy Policy.

Suppose there is a change of control of our business or a sale or transfer of business assets. In that case, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek only to disclose information in good faith and where we have sought to maintain confidentiality.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on The Website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes; and
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by Contact Me Form or Email Address Provided
  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you, please use Contact Me Form or Email Address Provided. We will respond within a reasonable time. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please Contact Me Form or Email Address Provided. We will respond to any request within a reasonable time. We will endeavour to promptly correct any personal information found to be incorrect so that the personal data is accurate, up to date, complete, relevant and not misleading.

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, then please Contact Me Form or Email Address Provided setting out details of the violation. We will promptly investigate your complaint and respond to you in writing setting out our investigation’s outcome, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

Storage and Security

We are committed to ensuring that the information you provide is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee any information that you send to us or receive from us. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

Cookies & Web Beacons

We may use cookies on The Website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or deliver a cookie to a visitor’s browser viewing that page.

Links to other websites

The Website may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information you provide whilst visiting such websites. This Privacy Policy does not govern such websites.

Amendments to this policy

This policy may be amended from time to time. Your continued use of The Website following any such amendments will be deemed to be confirmation that you accept those amendments.